UConnect Solutions Franchise Training starts with the model that has been provided by the Franchisor.  We work within this model to strengthen the core of the company.  Building a culture of learning and improvement is critical in Franchise Development and to the success of any company.

Without training a company quickly becomes stagnant or the teams fall to the lowest denominator.

UConnect Solutions process is to take your company to the next level of success through franchise training programs that are customized to your needs.  YES is the Answer – What was the Question?  That is our philosophy with a Mission of Service Above Self.  We are here to build it together!

Franchise Development

Areas Of Focus

• SMART Goals/SWOTs
• Sales
• Leadership
• Strategic Planning and Facilitation
• Member Retention

Smart Goals/Swots

Franchisee/Franchisor Training starts with every individual sitting in the right seat – Good to Great Companies…well known author Jim Collins.  This is why it is important to start by reviewing your staff first to make sure you know their Strengths, Weaknesses, Opportunities and Threats.  Once you understand your staff, then you can focus on how they will achieve the goals that you and your staff set.  The Buck stops at the top.  The clearer you are, the clearer the vision is for your company, critical in Franchise Development.

Sales Training

Skills – Learning and Implementing (role playing):

Franchising boils down to being successful in sales.  In this franchise training program, we’ll quickly eliminate those fears and get your team to the top of their game.  We’re going to walk you through 3 milestones to achieve your final outcome – sales.  In phase one you’ll learn how to connect with buyers and understand why they buy.  The second milestone is creating those great Why-Buy Questions that easily lead your client to the end result you have tailored for them. And lastly – going beyond the objections through H.E.L.P. an easy formula integrated through your selling journey.

Leadership Training

Ken Blanchard – Management Essentials and SSII

UConnect is certified as a Ken Blanchard Trainer in the following programs:

• Management Essentials
• SSII

Use the links to discover more on Management Essentials Training® and Situational Leadership® II.

Training Leadership in these fundamental management skills helps to increase management and employee retention.

UConnect Leadership Series

Whether you need one topic or all the topics you can choose the program(s) that are right for you.  Topics covered are as follows:

Begin With the End in Mind: Coaching/SMART Goals:  National, Regional, Location Metrics

Setting the Stage: Empowering your leaders through establishing their identity, clarifying expectations, time management and earning the respect from others while empowering them.

Team Building: Building the skills to grant authority and gain consensus among team members.  Learn the skills to handle difficult people and how to challenge people to get to the next level.

Multi-Generational Communication: This program emphasizes communication styles and understanding others which increases Managers coaching abilities with employees as well as communicating with clients.

Critical Thinking:  As a leader, it is critical to go beyond the “black and white” answers and learn adaptability and problem-solving.  UConnect will walk leaders through the essentials steps to understand their responsibilities as a leader and build integrity in their every move within the company.

Soft Skills Leadership:  We can easily learn the hard skills or job functions, but it is much more difficult to learn the Soft Skills.  We will focus on Communication verbal and nonverbal, collaboration and what it means to do so.  Plus, we will build confidence in your leadership team and help them identify with your own voice and passion.

Strategic Planning and Facilitation

UConnect collaborates with decision makers to develop strategic planning sessions that get right to the point.  The focused meetings provide the group the opportunity to have effective conversations without distractions or wasted time.  UConnect provides thought provoking facilitation to encourage out-of-the-box thinking and participation by all parties in the room.  Need a scribe?  No problem – UConnect will provide this service as well.

Retention of Clients

Skills – Learning and Implementing (role playing): 

We specialize in creating client retention programs that show results in your Active Client Gain.  Not just Net client, BUT Active client gain.  It’s important to utilize all the tools provided by the franchisor and understand how your particular franchise will exceed retention levels due to ongoing proactive management of clients.  UConnect has the answers.

Other Training Areas:

Other topics are as follows:

• Gift Card
• Hiring Best Practices
• Conflict Management
• Extending the Experience
• Coaching in the moment
• Building Culture
• Train-the-Trainer
• Time Management
• Customer Service
• Strategic Business Planning

To learn more, Contact Holly Katko at holly.katko@uconnectsolutions.com.